Questions & Answers
A selection of our most frequent questions
What is your rate structure?
Our rates are published in hourly blocks of time and are all exclusive of GST. You pay only for the time we arrive at your door step until the time we leave the drop off location. There is a 1 hour call out charge to cover the time it takes to get to and from your locations. We do not estimate durations of moves over the phone.
Can I get a firm quote?
Yes. If you require we can visit you at your home or office to complete a full assessment and provide a firm quote.
Do you charge tolls?
Getting to and from your locations we do not charge you tolls. If you direct us to use motorways (your removalists will discuss the route to the next premises on the day) we will add the toll charge at cost to the invoice. Remember, using tolls cuts down our travel time and will end up saving you money.
Can I help the removalists?
Sure. You may not enter our trucks due to liability reasons, but it is your stuff we are transporting, so you may help us move it to and from the back of the vehicle. If you do want to help to reduce costs we suggest you leave the large and difficult pieces to us (that is why you have employed us after all). We may ask you follow our direction to ensure we coordinate your move in the most efficient way.
What are your payment terms?
Payment is strictly COD (cash on delivery). We do not accept cheques under any circumstances so please do not ask. When paying in cash please ensure you have enough money on you on the day to settle your bill.
Do I need to prepare my appliances for transport?
You should always refer to the manufacturer’s instructions. It is important that washing machines be prepared properly as these are easily damaged. Most front loading washing machines require the insertion of stability bolts before transport. It is not our responsibility to fit these and any damage resulting from from inadequate security will not be our responsibility.
Do I have to empty my chest of draws?
Yes, clothing and goods are best packed into separate cartons. Not only will the furniture be heavier when full, but the weight of the clothing may damage the draws when moving.
Will you disassemble and reassemble my furniture?
Our team will disassemble and reassemble beds for your relocation. However, the disassembly and reassembly of swing sets and trampolines will incur further chargers. Please notify our team upon booking if your require specialty items disassembled and reassembled.
When can we expect removalists to arrive?
Removals can be booked for either first thing in the morning at 7:30-8am, or after 12pm. As it is hard to give an exact time of arrival our removals team will phone you 30 minutes prior to arrival.
Will we get a courtesy phone call prior to removal?
Yes, one of our friendly staff members will call one day prior to removal.
Is there a cancellation fee if cancellations are not made within 48 hours prior to removal?
Yes, there is a cancellation fee if cancellations are not made within 48 hours prior to removal.
Do we need to be present for our removal?
Yes, we do require someone present at the time of removal unless we have been given permission to enter the premises. At delivery, we do require someone be there to sign off at the end of the job as this is a requirement of our terms and conditions.
Do I need to pay travel time?
Yes, we charge from the time the truck leaves our depot until it returns on completion of your removal. This price is charged additionally to the hourly rate.
Can I pack my own goods?
Yes, you can pack your own goods. If you do pack your own goods, the removalist will take no responsibility for any damage to packed items.
Will you move just one item?
Yes, we do relocate as little as one item. There is no job to big or too small.
How much notice do you need to make my booking?
This is one of our most ask questions. The best answer is as soon as you know what date you would like to move. The more notice we have the more likely you are to book the date that best suits you. In some cases we will have availability to move you within a few days, but this all depends on how busy we are at the time. In peek seasons, such as Christmas and Easter, it is best to book at least 2 weeks prior to your move date.

Will you move pot plants?
Yes, ANYTHING ANYWHERE REMOVALS can move your pot plants. We cannot guarantee they will be in the same health as when they were loaded if traveling long distances. If you are moving interstate you need to check on the quarantine regulations of your new state, as plants can be prohibited.
What items do you not transport?
Basically anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents.                                                                                                                              What do I need to do when moving?
1. Create an inventory of what you will be moving to your new address 2. Contact ANYTHING ANYWHERE REMOVALS for the best price on your removal. 2. Sell, give away, and throw out anything you no longer want. 3. Book your removal. 5. Arrange Storage if necessary. 6. Start packing well before the day of the removal
What will I need for packing?
Strong Boxes.
Wardrobe Boxes with Hanger Bars. (Porter robes)
Packing Tape.
Bubble Wrap, Wrapping Paper, Newspaper, Tissue Paper.
Texter Markers.
Notes for Wrapping?
Use bubble wrap, wrapping paper, or tissue paper to wrap all your breakables.
Newspaper will leave ink smudges on your bits and pieces and should only be used to cushion items that are already protected.
Use towels, old linen, and blankets to wrap and cushion fragile items.
Use zip lock bags for small odds and ends that usually clutter your drawers.